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Returns and Refunds

SUMMARY 

UK Returns are FREE using either Royal Mail or Collect Plus

International customers must bear the cost of returning goods.

Returns must be made within 28 days of receipt.

The details are listed below. If you have any questions that aren't covered by the following, please use the contact form to ask.

 

UK RETURNS

What does it cost?
Returns sent from a UK address are free.

What items can I return?
You can return anything purchased from www.shewhopearswins.co.uk for any reason for a full refund providing it has not been worn, the labels have not been removed and the item has not been damaged, marked or scented in any way. Items that are not returned in the same condition as we dispatched them will either (1) not be refunded in full, to allow for what we determine to be the costs of cleaning and/or repairing garments, or (2) not be refunded at all if a garment cannot be cleaned/repaired to a as new condition, and will be returned to the buyer.

Please ensure goods are returned packaged adequately and labelled properly. We recommend you use the original mailing bag.

How long have I got to return goods?
Items must be sent back to us within 28 days of you receiving them.  We will refund you within 14 calendar days of receipt of goods.

How do I return goods?
We currently offer two methods for returning goods, either Royal Mail or Collect Plus. We will be expanding the methods available in the future.

We recommend using Collect Plus to return your unwanted items. Email hello@shewhopearswins.co.uk to state you would like to return items using Collect Plus and we will email you to confirm once we've arranged it.

You will then be able to take the parcel to a Collect Plus store of your convenience, which can be found at http://www.collectplus.co.uk/store-locator We will assume you would like the returns label to be printed in store for you, however, there are a few shops that don't offer this service which are listed here http://www.collectplus.co.uk/news/stores-not-currently-offering-print-in-store/ Please let us know if you would prefer to print the label yourself and we will email it to you.

If you would prefer to use Royal Mail, please sent your goods by Recorded First Class Post to:

She Who Pears Wins
25 Bellman Avenue
Gravesend
Kent
DA12 1RF

On receipt, when we approve your return we will post you a cheque to refund you the postage costs.

What happens if my returned goods get lost?
It is very unlikely your goods will be lost during transit, but please ensure you retain your receipt from the Post Office or Collect Plus until we refund you. If you lose the receipt and we don't receive your returned items, we are unfortunately unable to refund you.

INTERNATIONAL RETURNS

What does it cost?
International customers must pay for their own returns.

What items can I return?
You can return anything purchased from www.shewhopearswins.co.uk for any reason for a full refund providing it has not been worn, the labels have not been removed and the item has not been damaged, marked or scented in any way. Items that are not returned in the same condition as we dispatched them will either (1) not be refunded in full, to allow for we determine the costs of cleaning and/or repairing garments will be, or (2) not be refunded at all if a garment cannot be cleaned/repaired to a as new condition, and will be returned to the buyer.

Please ensure goods are returned packaged adequately and labelled properly. We recommend you use the original mailing bag.

How long have I got to return goods?
Items must be sent back to us within 28 days of you receiving them. We will refund you within 14 calendar days of receipt of goods.

How do I return goods?
Please email us at hello@shewhopearswins.co.uk to let us know you will be returning some or all of your order. We strongly recommend tracked or signed for delivery to ensure goods arrive.

What happens if my returned goods get lost?
We cannot be held responsible for any returned goods lost in transit.