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Delivery

SUMMARY 

UK Delivery and Returns are both FREE using either Royal Mail or Collect Plus

International Delivery is FREE for orders of £50 or more. International delivery costs just £4.95 for orders under £50. International customers must bear the cost of returning goods.

Returns must be made within 28 days of receipt.

The details are listed below. Please see the Returns and Refunds page for details on the returns and refunds process. If you have any questions that aren't covered by the following, please use the contact form to ask.

UK DELIVERY

What does it cost?
Delivery is free for all orders sent to a UK address.

How will my goods be sent to me?
Our standard delivery method is Royal Mail First Class Recorded, which requires a signature at the recipient's address. If you are not in when your order is delivered, Royal Mail will ask you to collect your goods from the local delivery office. We also offer Collect Plus, which delivers parcels to a local shop of your choosing.

If you would prefer to use Collect Plus, use this link http://www.collectplus.co.uk/store-locator to find a store convenient for delivery. After placing an order, please email hello@shewhopearswins.co.uk stating your order details and the Collect Plus shop you would like your goods to be sent to. This email should be sent as soon after ordering as possible to ensure your request can be honoured.

If you would like us to use Royal Mail for delivery, please ensure you provide us with your correct address when ordering. A signature of receipt at the delivery address is proof of delivery.

How long will it take to receive my goods?
We aim to despatch orders as soon as possible. If using Royal Mail, you should receive your order within four working days of ordering (though typically less) or, if using Collect Plus, your items should be ready for collection within seven working days (though again, typically less). Non-mainland addresses may take longer for delivery.

What if I don't receive my order?
In the unlikely event you don't receive your order, please email the details to hello@shewhopearswins.co.uk.


INTERNATIONAL DELIVERY

What does it cost?
Delivery is free for all orders of £50 or more sent to a non-UK address, or just £4.95 for orders below £50.

How will my goods be sent to me?
Our standard delivery method is Royal Mail International Tracked or Signed, which requires a signature at the recipient's address. Please ensure you provide us with your correct address when ordering. Receipt of goods at the delivery address is proof of delivery.

How long will it take to receive my goods?
We aim to despatch orders as soon as possible. You should receive your order within ten working days of ordering, though typically less.

Will I have to pay import taxes or other duties?
It is the customer's responsibility to pay any import duties, tax or other fees payable when the goods are imported into your country.

What if I don't receive my order?
In the unlikely event you don't receive your order, please email the details to hello@shewhopearswins.co.uk.